Privacy Policy
Last updated on 23 Jan 2025
Welcome to Wallie (“Wallie,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, share, and protect information when you use our website, application, and related services (the “Services”).
1. Information We Collect
2. How We Use Your Information
3. Sharing Your Information
4. Cookies and Similar Technologies
5. Your Choices
6. Security
7. Children's Privacy
8. Changes to This Privacy Policy
9. Contact Us
1. Information We Collect
We collect information you provide directly to us when you create an account, contact support, or otherwise use the Services. This can include your name, email address, and other contact details. We also collect certain information automatically when you use the Services, such as your IP address, device and browser information, and usage data (for example, pages visited and actions taken) to help us operate, maintain, and improve the Services.
If you connect third-party accounts (such as Facebook or Instagram), we may collect and store information needed to provide the integration. This can include account identifiers (such as a Page ID or Instagram business/professional account ID), authorization tokens and permissions you grant our app, and content or metadata required to perform the actions you request (such as messages or comments and related timestamps or identifiers). We only use connected-account data to provide the features you enable in the Services.
If you enable AI-assisted features, we may process content you provide or content from connected integrations (such as messages or comments) to generate drafts, suggestions, or automations. Depending on your configuration, limited content may be shared with third-party AI service providers solely to generate these outputs. We do not intentionally request sensitive personal information for these features.
2. How We Use Your Information
We use information to provide, operate, and maintain the Services, to authenticate users, to prevent fraud and abuse, and to enable integrations you connect. We also use information to provide AI-assisted drafts or suggestions when enabled, to communicate with you about service updates and support requests, to monitor, debug, and improve performance, and to comply with legal obligations and enforce our terms.
3. Sharing Your Information
We do not sell your personal information. We may share information with vendors and service providers who help us run the Services (such as hosting, databases, analytics, customer support, security, and communications tools). We may also share information with third-party platforms you connect (such as Meta platforms) when necessary to perform the actions you request. We may disclose information if required to comply with law, protect rights and safety, or prevent fraud and abuse. If we undergo a business transaction such as a merger, acquisition, or sale of assets, information may be transferred as part of that transaction as permitted by law.
4. Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Services are used. You can control cookies through your browser settings. Disabling cookies may limit certain features.
5. Your Choices
You can update certain account information through your account settings, where available. You may disconnect connected third-party accounts at any time through your Wallie settings and/or through the third-party platform’s app settings. If we send non-essential communications, you may opt out using available unsubscribe links where applicable.
6. Security
We retain information for as long as necessary to provide the Services and for legitimate business purposes such as security, compliance, and dispute resolution. If you request deletion, we will delete or de-identify data unless we are legally required to retain it.
7. Data Deletion Instructions
To request deletion of your data, email us at support@wallie.ai with the subject line “Data Deletion Request.” Please include the email address you use with Wallie and any connected account details necessary for us to locate the correct records. We will respond and process valid requests within a reasonable timeframe.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version and revise the “Last updated” date.
9. Contact Us
If you have questions or requests about this Privacy Policy, contact us at support@wallie.ai.